After installation, our back-office will make its best efforts to ensure a correct use of post-installation services:

• Telephone support and, if necessary, on-site action by the appropriate engineering staff

• Tracking of requests

Supported by a company portal developed for the purpose, our Support Service will monitor all the processes to ensure that the Customer always receives a quick response in case of problems or if a specific information is requested.

Customers who have agreed a maintenance plan through a subscription will have priority in the management of their problems. If the problem cannot be immediately solved after the first call, it will be escalated to the second tier of support: if the problem is still not resolved, an engineer will be sent to the location where the system is installed.

For Customers who do not have a service agreement, support will be handled by planning an onsite visit through the opening of a ticket, for which turnaround times will be agreed.
Customers without a subscription contract may not benefit from remote support.

The service offered to our Customers is available 24 hours a day for 365 days a year.

We are available by telephone at our corporate number 030-349117 from Monday to Friday from 8:00 to 18:00.

During the other hours, public holidays and at night-time, an operator will forward service requests to the on-call service.

Furthermore, the e-mail address [email protected] and fax number 030-3530932 are also available.

Customized support actions and personalized service can be agreed specifically according to the Service Level Agreement (SLA) approach.

Surveye offers a support and assistance service with specialized engineers for fast and efficient servicing.

Surveye has developed a special network throughout the entire national territory that relies on carefully selected partners, certified contractors that ensure Customers a timely and high-profile service in compliance with the highest quality standards.

To always guarantee the best safety and security of your loved ones and of your properties, we have designed and implemented an exclusive service dedicated to you.

With the Relax Lite and Relax Pro Formulas built around the needs of technical availability and smart tariff structure – specifically designed for residential environment and small businesses – you will be granted access to the H24 Technical Assistance Service with priority, 365 days a year, because Surveye wants to be always by your side, with passion and professionalism.