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For hotels, security is a need and a priority on which it is highly risky not to invest. The loss of prestige for a hotel involved in any sort of security incident is a damage from which it can be difficult to recover, especially today, in the time of specialized social networks (Travel and Tourism) and of online reviews.

Risks are manifold, from identity theft to cyber crime, from missed security audits, sometimes involving the fire-fighting area, to excessively easy access by strangers or abusive introduction of objects.

There are several effective “technological allies” we can have to combat the dangers described above, starting with high-resolution video surveillance systems integrated with video Analytics software, and up to the new frontier of biometrics applied to access control (also for the staff). Specific attention should be paid to fire prevention, emergency exits and the protection of guests in the rooms, in general, with all possible technologies, from physical technologies, such as a safe, to electronic solutions, such as cards and decryption systems.

Thanks to technological evolution, security can be easily combined with comfort and also with luxury and aesthetics, for the satisfaction of the owners and the pleasure of guests.

Virtually every hotel today delivers an electronic key to its guests to activate and access every service, from the opening of the room door to its lighting, from activating the air conditioning system (HVAC)  to TV, access to restricted areas such as spas, swimming pools, and gyms, and to on demand TV.

Cards are also used to pay, so that every service used will be charged to the final bill for the room. This also allows the staff to see everything from their PCs or any other terminal connected to the network and take action, for instance, to optimize work by tidying up a room when the guests are not in, for a more efficient hotel management.

Energy efficiency can also be achieved with the automatic switching off of the air conditioning system and lighting when the card is removed from its reader upon the guest leaving the room.

Another example of functional optimization is the increasing use of audio entertainment systems in hotels. These can also be used in danger situations, being integrated with the various smoke detection and evacuation systems, and interacting with the video surveillance system not only to be informed of what is going on, but also to see and possibly record any event in real time (everything obviously in compliance with the applicable privacy legislation). Finally, technology allows for the implementation of all those predictive maintenance actions that include checking sensors and other devices before they are blocked, for instance, by a simple low battery, for the full advantage of regular operation and a good management of the hotel.

We can truly maintain that integrating different security, comfort and entertainment systems allows hotels to obtain reliable and accurate information on which to base timely action, thus ensuring significant benefits for the customers and the administration of the hotel.


We use intrusion detection systems combined with a video surveillance system, integrated with face recognition and vehicle license plate Analytics, to help organizations keep attackers away.

We use a video Analytics software capable of detecting even abandoned objects to ensure security both outside and inside buildings, and thus facilitate staff rationalization choices by eliminating the need to place guards at every access.

All this must be as less invasive as possible, absolutely discreet and aesthetically appealing to preserve a friendly atmosphere that induces a feeling of safety and does not hinder, but rather stimulates, relaxation.

It is important to complete the solution with the management of accesses, which are currently undergoing an advanced transformation thanks to the progressive spreading of the biometric technology, today available with high levels of reliability and security.
This technology is based on each individual’s behavioural and physiological characteristics, something that is difficult to replicate and this makes the system more accurate and reliable because it eliminates all manual inputs, ID-related problems and the consequent loss of time at check-in. If biometrics is integrated in a smart card, offline authentication is also possible and very convenient for organizations located in places without adequate connectivity. Moreover, smart cards have the advantage of storing multiple applications for different purposes: a smart card integrated with biometrics allows physical and logical access.

Surveye’s experience in the Hospitality & Leisure sector allows us to support our Customers in every phase – from the choice to the design and installation of the most suitable system – and to provide them with continuous technical support over time, all in compliance with the applicable legislation.

The Surveye philosophy for the hospitality and spa sector includes a completely integrated solution with an anti-theft, fire protection, access control, video surveillance and automation systems.


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An alarm system in the Hotel & Spa sector is designed, installed and serviced in compliance with the applicable CEI 79-3 and EN 50131-1 standards.

The major criticality for the safety and security of persons and property is the risk that unregistered persons may access to the building, particularly the rooms areas; this means that implementing measures to avoid the breaking of rooms, safes, kitchens/restaurants, warehouses, technical rooms, and data centers is a priority. Access control devices and solutions are required for this purpose, and should be integrated, where possible and not in conflict with privacy regulations, with video surveillance. In these contexts, cameras can be placed in shared spaces, but normally not at the floors, with a significant impact on the possibility of tracking transit flows. Simultaneously, the widespread presence of air conditioning and building automation systems has reduced the use of openable windows, which today are often replaced by anti-burglary and shatterproof protection windows that simplify the management of security along perimeters.

The intrusion alarm system, either wired or wireless, in accommodation facilities is focused on:

  • Protection of rooms and areas where customers’ property, work tools or food are stored
  • Protection of the operating areas of the building complex, such as equipment rooms, archives, and data centers
  • Transit control in restricted/controlled access areas

A video-surveillance system for the accommodation and spa industry is designed, installed and serviced in compliance with the applicable EN 62676 standard.

There is a wide variety of tools available to ensure the security of accommodation facilities, which allow hotel managers to prevent attacks, theft and damages to the buildings, protect the staff and make the customers’ stay more serene.

Video surveillance in hotels also contributes to a more efficient management of the facility: an accurate monitoring of entrances, parking lots and external areas is an effective method to minimize risk factors and offer a greater privacy to guests and operators.

Where maximum security is imperative, privacy is a competitive asset that cannot be neglected. The managers of accommodation facilities are required to comply with the applicable personal data processing regulations, as established by the provisions of the Privacy Authority (“Garante”) and GDPR 679/2016.

The most used technological components are:

  • Centralized VMS system to capture, record and analyse video streams coming from the various Megapixel cameras used

  • High-resolution IP cameras to optimize installation from the perspective of connectivity, taking advantage of the high resolution of sensors and the latest generation of video stream compression standard (H.264)
  • Standard client for all control stations that, in addition to video and motion analysis, ensure a high respect of the privacy thanks to the blur functions that can be activated to live and recorded images. This feature can only be removed retrospectively, if needed, by authorized personnel and through dedicated passwords.

Here is a focus on the main features of the cameras suitable for this application context:

  • CMOS sensor quality to minimize image noise, especially in critical lighting conditions
  • Noise reduction tool enhancement, to help achieve true color reproduction and brilliant tones even in poor light conditions
  • Optical quality to eliminate annoying defects (e.g. ghost effect) and ensure clean, sharp images free from geometric or chromatic aberrations
  • Powerful digital image processor to ensure images that can be used even in complex situations, such as fast-moving objects
  • Backlight and contrast management to improve the display of foreground subjects in backlit environments, working with a different and more effective process than the most popular WDR
  • True-to-life colour reproduction on the scene
  • Perfect black and white image management
  • Short- and long-term benefits
  • Advanced image Analytics for intrusion or access verification in forbidden zones, with high reliability and low workload for security personnel. Operators can quickly control all environments and receive automatic signalling from the system in case of unauthorized accesses. The analysis of the images not only shows simple movements of objects in some indoor or outdoor areas, but makes the signalling as effective as possible thanks to filters based, for example, on the duration of movement and on the size of the objects in the scene
  • Schedule event signalling of individual cameras This allows, for example, cameras that are shooting crowded environments to send signals only at certain times, while for other cameras the notification service is always active.
  • Continuously receive the signals of accesses to the various areas configured and managed at predefined times: garage, restaurant rooms, gym, swimming pool.

To start this section, it is useful to briefly summarize the regulatory landscape in which we are required to operate.

The accommodation facilities used as hotels, B&B’s, guest houses, motels and the like with over 25 beds are regulated by specific Fire Department regulations, in Italy precisely described in no. 66 of D.P.R 151/2011.

These activities must comply with the requirements of the following Italian decrees:

  • Ministerial Decree of 9 April 1994: approval of technical rules regarding fire prevention in the construction and operation of tourist accommodation activities

  • Ministerial Decree of 14 July 2015: fire prevention provisions for tourist accommodation

In addition to the various extensions and additions to the basic law governing fire prevention, there is an issue strictly related to the exercise of the activity described in Legislative Decree no. 81/08 concerning health and safety. More specifically, we refer to the contents of Ministerial Decree dated 10 March 1998 as regards the Employer’s responsibility in keeping constantly operating and efficient protection systems (e.g. fire extinguishers, fire detection and extinction systems, partitions, etc.).

The Italian law-maker, in the so-called Systems Decree (Decreto impianti) dated 20 December 2012, recognized specific UNI standards to certify compliance with good fire protection system design, installation and maintenance practices.

  • UNI 9795: Fixed automatic fire alarm detection and signalling systems – Design, installation and operation

  • UNI 11224: Initial inspection and maintenance of fire detection systems

The Employer is also required to check the suitability of the company of the supplier selected by ensuring that they meet the applicable requirements to carry out the necessary maintenance or installation activities at best.

To provide a comprehensive, albeit summarized, review of the regulatory framework, a fire detection system in the Hotel & Spa industry is designed, installed and serviced in compliance with the applicable UNI 9795, UNI EN54 and UNI 11224 standards.

Clearly, maintenance and regulatory compliance can be seen as a cost, regardless of whether it is classified as CapEx or OpEx. In addition, since all this primarily concerns the protection of persons, even before property, which is a fundamental right of customers and employees, the income statement of the facility must necessarily contain the appropriate investment item in support of this program to protect the business & service continuity and the reputation of the brand or of the business activity that often still depends on word of mouth advertising.

The four main objectives of the Hotel Fire Manager are summarized below:

  • Optimize maintenance costs and the frequency of service actions to be performed on-site

  • Supervise all system parameters from a central location, possibly remote

  • Prompt (immediate) reporting of each event, so as to always have a dynamic picture of all the areas of interest

  • Customize the fire detection methods used and dynamically manage the sensitivity of detectors based on variable factors, such as the time of the day, any ongoing event, the presence or absence of visitors or guests in the specific area.

The system is basically made up of a Control Unit that receives the signals from the detection devices, indicates the alarm situation with optical and acoustic signalling devices, forwards the signal to the emergency team which, if necessary, will alert the Fire Department, controls the fire-fighting system (if any) and any other safety devices.    

The main technical standards to be complied with are:

  • Smoke – Temperature – Flame detection
  • Toxic gases (CO) and explosives (Methane – LPG – Hydrogen) detection
  • EVAC system (Emergency Voice and Communication)
  • Any local/regional specific directives

An access control system in the Hotel & Spa industry is designed, installed and serviced in compliance with the applicable EN 60839-11-2 and EN 60839-11-1 standards.

The effectiveness of an access control system in accommodation facilities must pursue the following objectives:

  • Increase the general level of safety and security, meaning both the protection of the physical safety of persons and the prevention of risks for sites and activities, with significant benefits also for the people in charge of the related services;

  • Simplification of repetitive tasks and a marked reduction of unforeseen events, to allow the staff to focus on the most qualified professional activities and thus significantly reduce times and costs for the organization;

  • Perception of the accommodation facility as a safe place by the guests – this is directly influenced by the presence of strangers.

Modern access control systems include mechanical (locks and security cylinders, etc.), electromechanical (automatic doors, barriers, gates, turnstiles), and electronic technologies (card readers and biometric detectors, management software, applications for smartphones, cards, tags).

These technologies are developed and validated to be flexibly integrated with the other systems operating in the building, thus ensuring not only functionality and efficiency, but also the updating and scalability of solutions along with the natural evolution of dynamics within the context.

However, in an era where everything revolves around the Internet Of Things (IoT), it is unthinkable not to provide hotel managers with the high potential offered by access control solutions, which today are powerful, integrated, and flexible tools that allow them to plan and schedule tasks, and achieve management efficiency and savings.

Surveye proposes a high-quality flexible and easily usable solution for all tourist contexts, where the possibility of organizing access from a remote location, without the need for a physical presence, can really offer an innovative advantage.


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